At Exvus, we understand that changes may occasionally be needed. To ensure a smooth production process, order cancellations and modifications are subject to the following conditions.
Order Cancellation & Modification Window
You may request to cancel or modify your order within 6 hours of placing it.
To submit a request, please contact our support team and provide:
-
Your order number
-
The specific change or cancellation request
Once your request is received, we will confirm whether the modification or cancellation has been successfully applied.
Important Time Limitation
After the 6-hour window, your order is automatically locked for processing and can no longer be canceled or modified.
This policy allows us to maintain efficiency, accuracy, and quality throughout our production process.
Design Modification Notice
Please note that orders requiring design modifications may experience longer processing times, particularly during peak or holiday seasons. As a result, we cannot guarantee standard delivery timelines for modified orders.
Acceptance of Terms
By placing an order with Exvus, you acknowledge and agree to all terms outlined in this policy as well as our other store policies.
If you have any questions or need immediate assistance, please contact our support team at:
📧 support@exvus.com
We appreciate your understanding and thank you for choosing Exvus.