At Exvus, every product is thoughtfully created to celebrate meaningful moments, personal stories, and the people who matter most. We are committed to delivering not only high-quality products, but also a refined and reliable customer experience.
If for any reason your order does not meet expectations, our support team is here to assist and ensure a fair resolution.
Return Eligibility
If you experience an issue with your order, please contact us within 30 days of delivery. All requests are reviewed on a case-by-case basis to ensure the most appropriate solution.
To help us resolve your request efficiently, please provide the following information when contacting our support team:
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Full name used on the order
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Order number
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A clear and detailed description of the issue
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Supporting photos that clearly show the problem
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Your preferred resolution: replacement or refund
Providing complete information will help us process your request as quickly as possible.
Important Notice
Please note that we are unable to accept returns or issue refunds for issues resulting from customer-provided errors, including but not limited to:
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Spelling or grammatical mistakes in personalized content
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Low-quality or incorrect images submitted by the customer
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Incorrect size, color, or customization selections made at checkout
We strongly recommend reviewing all order details carefully before placing your order.
Our Commitment
Every return request is handled with care, transparency, and fairness. While not all situations qualify for a return or refund, we are always committed to working with you to find the best possible solution.
If you have any questions or concerns, please contact our support team at:
📧 support@exvus.com
Your trust matters to us, and we appreciate the opportunity to serve you.