At Exvus, we are committed to delivering products that meet our quality standards and your expectations. If an issue occurs, we are here to make it right.
30-Day Full Refund & One-Year Limited Replacement
We offer two support options depending on the nature of the issue:
✅ Full Refund (Within 30 Days of Invoice Date)
✅ Replacement (Within One Year of Invoice Date)
You may be eligible if your order meets one or more of the following conditions:
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The product is faulty, damaged, or inoperable
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Missing item(s) in your order
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Incorrect size, color, or customization compared to your original order
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The product does not match our product description
⚠️ Policy Limitation:
This warranty applies once per order only.
Situations Not Covered
Refunds or replacements may not be issued in the following cases:
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Requests submitted after the 30-day refund period
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Change of mind or personal preference
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Requests for alterations after delivery
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Incorrect information provided at checkout (size, address, or customization details)
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Damage caused by misuse or improper handling
Refund Processing Time
Once your refund is approved, processing times are as follows:
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PayPal: 3–5 business days
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Credit/Debit Card: Up to 10 business days
Processing time may vary depending on your payment provider.
How to Request a Refund or Replacement
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Contact our support team via the Contact Us page
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Provide a detailed explanation of the issue
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Attach clear photos of the product
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Receive confirmation and resolution from our support team
Frequently Asked Questions (FAQs)
1. Can I get a refund if I no longer want the product?
Refunds are only issued for product-related issues reported within 30 days of the invoice date. We do not offer refunds for change-of-mind purchases.
2. How long does it take to receive my refund?
Once approved, refunds are processed after a short review period and typically appear within 5–7 business days, depending on your payment method.
3. What may prevent me from receiving a full refund?
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Requests made after 30 days from delivery
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Errors caused by incorrect shipping address or customization details provided by the customer
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Orders delivered exactly as placed
4. Do I need to return the product?
No. In most cases, returns are not required. Simply provide photos and information so we can resolve the issue efficiently.
5. Can I exchange my item?
All Exvus products are custom-made.
If you wish to receive a different size or design, a reshipping fee may apply depending on the product.
If you have any questions or concerns, please don’t hesitate to reach out.
We are committed to ensuring your experience with Exvus is smooth, transparent, and satisfactory.